Etsy DNS Changes

Venting About Etsy

OK. I haven't been able to get access to my Etsy shop since Friday morning. The folks at Etsy decided to move their servers to a new data center, and the DNS entries for the servers were changed. I understand the whole concept of updating DNS, and I get that one just has to wait as the changes are populated throughout the internet.

BUT...

I will say that their handling of this whole DNS change has been a big disappointment. First, a move of this nature was not announced in advance to Etsy sellers. There are some sellers who really depend on Etsy for their business.

Second, I've worked at networking companies doing corporate communications before and as a paying customer, not having access to my account because of a unannounced change is something that I am finding is pretty frustrating. Telling me its my ISP may be the technical explanation, but why was the data center move something we (as paying customers) were not told about in advance?

Lastly, after the unforseen result of the change was reported, why didn't Etsy notify its seller base to let them know about the issue? They do have our emails. This isn't just a seller issue, buyers have access problems too. Perhaps I'm just venting because I haven't been able to access my shop in going on five days, but as a customer, I'd like to see some improvements made with Etsy's customer communications related to its networking services. How about a network issues and outage page where we can go for information and updates about our Etsy service? Customer service and managing communications with your paying customers are an important thing. Come on Etsy!